Measuring Success: The Role of Data in Applied Behavior Analysis Quality Control

The applied behavior analysis (ABA) industry continues to face challenges related to inconsistent quality control, with many organizations making claims of delivering high-quality services without the support of concrete data. This lack of data jeopardizes not only staff performance and client outcomes but also the credibility of the field. Data-driven decision-making is critical to overcoming these issues, enabling organizations to measure and improve both staff performance and learner success. At the heart of what we do is ensuring better outcomes for learners, and this is achieved through systematic evaluation and improvement. In this session, we will explore how an organization operating 18 clinics, serving roughly 300 clients, and employing more than 50 behavior analysts implements data-driven quality standards. A key focus will be on the use of an organizational behavior management (OBM) system to measure and shape staff performance. By leveraging data, we will demonstrate how this approach enhances service quality and directly impacts learner success, ensuring that high-quality care is continuously delivered.

Dr. Gruber has been with The Place for Children with Autism since 2017 when the company first opened its doors. As Chief Clinical Operating Officer, Jessica oversees all aspects of the clinical operations department including the design and implementation of clinical treatment as well as the clinical operations at The Place. Along with her team, Jessica is dedicated to ensuring quality and compassionate services are provided to all clients at The Place.