Wednesday: March 26, 2025

The Foundational Five: A Multifaceted Approach to Monitoring Group and Individual Staff Performance

Presented by: Hillary Laney

Maintaining a strong organizational culture aligned with key performance indicators is crucial for delivering quality services (Silbaugh & El Fattal, 2021). While universal intervention plans can be implemented organization-wide, additional training and systems may be needed to facilitate staff adoption (Horner & Kittelman, 2022).  At the group level, a clinic engagement sampling procedure can be developed to assess staff engagement in targeted behaviors aligned with organizational values and practices to indicate the degree of cultural adoption across the clinic (Sturmey & Crisp, 1994). At the individual level, a procedural integrity checklist can be used to identify performance deficits or gaps requiring targeted training. By analyzing supplemental individual performance data alongside group data, a comprehensive view of overall performance can be obtained, and areas for improvement can be pinpointed. Supporting organizational culture through data-driven performance monitoring is imperative for consistent, high-quality service delivery. This presentation will provide an overview of a multifaceted approach to monitoring both group and individual staff performance to drive shifts in organizational culture.

Learning objectives: 

1. Participants will be able to describe the importance of aligning organizational values with key performance indicators for delivering quality services
2. Participants will learn about a clinic engagement sampling procedure developed to assess staff engagement in targeted behaviors
3. Participants will recognize the benefits of aligning individual and group integrity measures when targeting staff performance

Learn more about the speaker:

Hillary is a Board Certified Behavior Analyst and received her M. Ed from the University of Washington. Hillary has extensive experience as a Severe Behavior Consultant providing consultative services to agencies, schools, and clients in implementing Practical Functional Assessment and Skill-Based Treatment. Hillary is passionate about providing services to clients with significant behavioral needs prioritizing dignity, safety, rapport, and assent. Hillary has led organizational initiatives to utilize company-wide protocols and scale implementation of standardized behavioral interventions to lead to meaningful outcomes across clients and agency-wide change.

She has vast experience as a practitioner and deeply cares about supporting other practitioners to provide more compassionate services to our clients. She is an administrator of an online community created to support practitioners in the use of the Practical Functional Assessment and Skill-Based Treatment which has 15,000 members and provides free content for members to learn and grow from one another (PFA and SBT Community: My Way to HRE). She currently serves as the Senior Vice President of Clinical Services in Michigan at Centria Healthcare. In her role at Centria, she is responsible for the development and oversight of client services being aligned to universal protocols as well as training and implementation of a 3-tiered system related to the Practical Functional Assessment and Skills-Based Treatment across the agency.

Register here: https://kclobbyday.wufoo.com/forms/zv43u4u0kuh9xq/